- View and change your plan
- Update payment details
- Update the billing email
- View billing history and past invoices
Plans
All Francis plans include unlimited seats. See francis.app/pricing for current plan details and pricing.Billing cycles
You can subscribe on a monthly or annual cycle:- Monthly: billed in advance each month.
- Annual: billed in advance each year at a 20% discount.
Upgrades, downgrades, and cancellations
- Upgrade
- Downgrade
- Cancel
Upgrading your plan or billing cycle takes effect immediately. Francis pro-rates the difference.Examples:
- Upgrading from monthly Core ($149/month) to monthly Advanced ($399/month) halfway through the cycle: the unused Core portion ($75) is credited and the prorated Advanced amount ($199) is charged for the remainder of the month.
- Upgrading from monthly Core ($149/month) to annual Core ($1,609/year) mid-cycle: the unused monthly portion ($75) is credited, the billing cycle resets, and the full annual amount ($1,609) is charged for the new period.
Billing email
Invoices and billing notifications go to the billing email. To change it, go to Settings > Billing > Billing Details > Edit details, select Update information, and enter the new address.VAT number
To add a VAT number during checkout, select I’m purchasing as a business. For an existing subscription, go to Settings > Billing > Billing Details > Edit details, select Update information, and enter your VAT number.Special pricing programs
Partner program
The Partner Program is for users managing multiple client workspaces in Francis, such as fractional CFOs or finance consultants. You can manage client subscriptions under your own account or let clients handle billing directly. Transferring workspace ownership to a client reverts that workspace to standard pricing. See the Partner program for details, or contact hi@francis.app with questions.Startup program
The Startup Program offers a 50% discount on the Core plan for up to 12 months. To qualify:- New Francis customer
- Fewer than 50 employees
- Less than $1M raised
- Under three years old
FAQ
Do I need to pay extra for additional team members?
Do I need to pay extra for additional team members?
No. All plans include unlimited seats.
Can you change the billing email for me?
Can you change the billing email for me?
No. For security, Francis support doesn’t make account changes on your behalf. Any Owner or Admin in the workspace can update the billing email under Settings > Billing > Billing Details > Edit details. The billing email doesn’t have to belong to an Owner or Admin, so check who holds those roles on the Members page rather than assuming it’s whoever currently receives the invoices.